Youth One Stop Shop - YOSS - was established in response to an insights report highlighting the challenges faced by South Auckland's youth. With feedback from 181 participants, the report revealed that while young people understand the importance of health and wellbeing, they often lack the necessary knowledge, self-agency, and life skills to address their needs effectively. Many also reported feeling judged, mistreated, and demeaned when accessing existing health and social services. This underscores a critical need for change in how these services are delivered.